Sex Toys - Discount on Adult Sex Toys at Lustvibes.com

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Customer Service

Q: How can I contact Customer Service?

A: Please write to : cs@lustvibes.com

Q: What are your Customer Service hours?

A: We are available to assist you 24 hours a day, 7 days a week.

Q: Will Lustvibes appear on my credit card statement?

A: No, Lustvibes will NOT appear on your credit card statement. Your credit card statement will show a charge to "mfe30040373"

Q: How do I find out about specials from Lustvibes?

A: Watch our website for weekly specials, free videos, sales, special discounts and more! Also, visit your My Account page to sign up for email offers we send only to our customers!

Q: What is the time period of shipment?

A: We only ship using express delivery, usually it takes 2-3 days to destinations in USA, Asia and Europe and 3 to 4 days to all other places.

Q: How discreet is the package once it arrives at my door?

A: Our products are shipped in plain brown boxes or regular FedEx / DHL / TNT boxes. Labels on these will NOT have Lustvibes as return labels.

Q: Will I need to be home to sign for my package?

A: All orders requires a signature for delivery.

Q: What if I'm not satisfied with my order?

A: If anything in you order does not meet your expectations, let us know. We'll be glad to give you a replacement, an alternate selection, a credit voucher, or a complete refund. No questions asked !

Q: Do you make substitutions for items shown on the website?

A: Occasionally our manufacturers may discontinue or re-design a product we feature on the website. In those cases, we may substitute a similar item of equal or greater retail value in your order. All substitutions are covered by our triple satisfaction guarantee.

Q: I like the idea of using a credit card on-line; however, what is your security?

A: Our websites, which run on state of the art Linux technologies, use 128 bits SSL encryption, the highest form of encryption security available right now.

Q: I tried to login and it won't let me, what is wrong?

A: The problem could be as simple as not using lower case characters or it is probably the browser you are currently using. We suggest using the most recent versions of Firefox or Safari.

Q: I was trying to login and my password didn't work, can you find it?

A: In the event that you forget your password, it can be emailed to you. Click through to our password finder page and enter the appropriate information.You can always reach this page through the My Account section of the website. We suggest that you:

Write down your password and keep it in a safeplace.

Use lower case letters and make it short (at least 7 characters) and simple (using alpha and numeric characters).

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