Return Policy

Please take a look at our return policy.

All returns must be pre-notified. Prior to returning any defective or unwanted products please email cs@lustvibes.com with Return or Exchange in the subject line; please include your order ID number, name and address and a brief explanation for the reason of your return.

All items must be returned within 30 days of receipt for refund, exchange or credit.

For all orders, please allow up to 3 weeks to receive your replacement or refund.

Please, obtain a tracking number from a shipping carrier when sending a return. We are not responsible for returns lost on the way to us.

When returning your package please include:

Order ID

A note telling us what the problem was.

A note stating whether you would like a refund or an exchange for another item.

Returning of malfunctioned or incorrectly shipped items

All items must be returned within 30 days of receipt for refund or exchange.

Shipping charges will be refunded after we have received and verified the condition of the product for malfunction items.

Incorrect items won't be accepted if their packaging is open or item is used.

Items returned for malfunction exchange will be shipped out via Standard service at no extra charge.

Returning of unwanted items

All items must be returned within 30 days of receipt for refund or exchange.

We cannot accept unwanted products that are opened or were used.

Unwanted oils and lubricants won't be accepted for return.

We are not responsible for any shipping charges for the items.

Exchange items will be shipped via Standard service at no extra charge.

We are dedicated to carrying only the highest quality products and maintaining attentive customer service. We hope you have been and will be happy with our services.